Frequently Asked Questions
Find answers to commonly asked questions about Unified Schools platform, pricing, features, and support services.
Why is my report sheet not showing my school logo and school name?
Your school is not activated. Kindly activate your school to unlock this feature. Go to <strong>Payments ? School Activation</strong> to activate your school account.
What is my default school status after registration?
Your school status is <strong>INACTIVE</strong> by default. You need to activate your school via <strong>Payments ? School Activation</strong> to unlock premium features like custom branding, logo upload, and student dashboard.
What is my default user role after registration?
Your default role is <strong>TEACHER</strong>. This gives you access to manage classes, students, scores, and generate reports. To get admin or principal access, you need to upgrade your account via <strong>Payments ? Account Upgrade</strong>.
Must I subscribe to access lesson plans and lesson notes?
Yes! To access comprehensive lesson plans and detailed lesson notes, you must subscribe via <strong>Payments ? Lesson Plan Subscription</strong>. Choose from First Term, Second Term, Third Term, or Full Year packages.
Can I make a roll-call/attendance?
Yes! Teachers can take attendance/roll-call for their classes. Go to <strong>Attendance ? Take Attendance</strong> to record student attendance. You can track present, absent, late, and excused status.
Can I upload photos for my students so the report will come with photos?
Yes! You can upload student photos after activating your school. Once activated, go to <strong>Students ? Edit Student ? Upload Photo</strong>.
Can an inactive school do anything?
Yes! Even with an inactive school, you can: Manage classes, Add students, Create subjects, Enter scores, Generate report sheets (with default template), and Manage teachers. The only limitations are custom branding and student dashboard access.
Can a school have two admins?
No. For security and accountability, each school can have only <strong>ONE ADMINISTRATOR</strong>. The admin account has complete control over the system.
What does a lesson plan subscription include?
Each subscription includes: Complete term/weekly lesson plans, Detailed lesson notes, Learning objectives, Teacher's activities, Learner's activities, Assessment materials, Homework assignments, and Reading passages.
What does an activated school get for students/parents?
When your school is activated, students/parents get: Student dashboard, View attendance history, Psychomotor domain tracking, Academic performance charts, Lesson notes access, Reading passages, Assignments, and Progress reports.
Without making any payment, can I generate a report sheet for my students?
Yes! You can generate report sheets even without payment. However, you'll use the default template without school branding, logo, or custom colors. To customize with your school branding, you need to activate your school.
What happens after school activation?
After activation, you get: Custom school logo on reports, School name customization, Student dashboard access, Parent portal features, Full branding options, and Priority support.
Can a school have two assigned headmasters/principals?
No. Each school can have only <strong>ONE PRINCIPAL/HEADMASTER</strong> account. This ensures clear authority and responsibility.
How to upgrade from Teacher to Admin or Principal?
Go to <strong>Payments ? Account Upgrade</strong>, select your desired role (Admin - ?15,000, Principal - ?10,000), complete payment via Paystack, and your account will be automatically upgraded.
Can an activated school collect payment for her students via the same portal?
No, the portal does not include payment collection features. If your school wants to collect fees online, you'll need a custom domain setup (e.g., myschool.edu.ng). Contact us for a custom solution tailored to your needs.
What are the functions a Teacher can do?
A Teacher can: Manage assigned classes, Enter and edit student scores, Create and manage subjects, Manage students, Take attendance register, Create timetables, Generate report sheets, and View student performance.
How to activate my school?
Go to <strong>Payments ? School Activation</strong>, click on the School Activation card, proceed to payment (?25,000 for 12 months), and after successful payment, your school will be activated automatically.
How long will it cost to configure an independent software for a school bearing its own domain?
Setup typically takes 1-2 weeks depending on your specific requirements. Contact us at <strong>hispeeddevelopers@gmail.com</strong> or WhatsApp <strong>09078881617</strong> for a personalized quote.
What can a Headmaster/Principal do?
A Principal can: View all school reports, Manage comments on report cards, Configure grading system, Access school record books, View staff data, Monitor all teachers, and Generate school-wide reports.
How to subscribe to lesson plans?
Go to <strong>Payments ? Lesson Plan Subscription</strong>, select your preferred package (First Term, Second Term, Third Term, or Full Year), complete payment via Paystack, and access your lesson plans immediately.
Can two devices login with the same account?
No. For security reasons, one account can only be logged in on one device at a time. If you try to login from another device, the previous session will be terminated.
What can an Administrator do?
An Administrator has FULL ACCESS to: All teacher functions, All principal functions, System settings, User management, School branding, Payment configuration, Session and term management, and All system configurations.
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